Frequently Asked Questions
Account & Membership
Q: How do I register as a member?
A: Click "Join Free" at the top right corner, fill in your business email, and verify to activate your account.
Q: What are the benefits of membership?
A: Members enjoy exclusive discounts, early access to new products, and industry reports. See all benefits here.
Q: Is membership free?
A: Yes! Basic membership is 100% free. Upgrade to Premium for advanced features like dedicated sourcing support.
Orders & Payment
Q: What payment methods do you accept?
A: We support credit cards (Visa/Mastercard), PayPal, bank transfers, and Alipay/WeChat Pay for local orders.
Q: Can I request a bulk discount?
A: Absolutely. Contact our sales team at sales@yourplatform.com or click "Get Quote" on product pages.
Q: How do I track my order?
A: Log in to your account > "My Orders" > Track shipment with the provided logistics number.
Shipping & Returns
Q: What are your shipping options?
A: We offer express (3-5 days), standard (7-15 days), and sea freight for bulk orders. Rates vary by destination.
Q: What if I receive damaged goods?
A: Report within 48 hours with photos via support@yourplatform.com. We’ll arrange replacements or refunds.
Q: Do you ship globally?
A: Yes, to 150+ countries. Customs duties may apply (calculated at checkout for select regions).
Product Support
Q: Can I request product samples?
A: Eligible members get 1-2 free samples per year. Submit requests via the product page’s "Request Sample" button.
Q: How do I find technical specifications?
A: Check the "Product Details" tab or download manuals from the product page.
Q: Are your machines CE/RoHS certified?
A: All listed machinery meets EU standards. Certificates are available upon request.
Business Services
Q: Do you offer sourcing for custom hardware parts?
A: Yes! Submit your CAD drawings/requirements via our Sourcing Request form for tailored quotes.
Q: Can I sell my products on your platform?
A: We welcome suppliers! Apply here to undergo our verification process.